At Studio Avec Amour, we want you to be satisfied with every piece you receive. We accept returns and exchanges exclusively for damaged, defective, or incorrect items, subject to the terms below.
1. Return Eligibility
Returns and exchanges are accepted exclusively for damaged, defective, or incorrect items reported within 48 hours of delivery, provided that:
-
The product is unused and unworn.
-
The product is in its original condition.
-
The product is not damaged, altered or washed.
-
The original packaging, tags and accessories are intact.
-
The product is returned in suitable packaging to prevent damage during transit.
Returns or exchanges are not accepted for change of mind or any other reason. Customized or personalized pieces are also not eligible for return or exchange, unless they are received damaged, defective, or incorrect.
2. How to Request a Return or Exchange
To request a return or exchange for a damaged, defective, or incorrect item, please contact our support team at support@avecamor.com within 48 hours of delivery.
Please include:
-
Your order number
-
Name and contact details
-
Product(s) you wish to return or exchange
-
Reason for the return or exchange
-
Clear photographs, where applicable
Our team will review your request and, once approved, provide you with the return address and further instructions.
Please do not ship the product back before receiving confirmation from our support team.
3. Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
For damaged or defective products, please send clear photographs/videos of the product along with your order details so that our team can assess the issue and assist you with the appropriate resolution.
Where the issue is confirmed to be due to a defect or an incorrect item being shipped, we may offer a replacement or exchange, subject to availability.
4. Exchange Policy
Exchanges are available for defective or incorrect items, subject to product availability and approval by our team.
Products requested for exchange must meet the applicable eligibility requirements and should be returned in their original condition and packaging.
Customized or personalized products are not eligible for exchange unless the item received is defective or incorrect.
5. Return Inspection
Once we receive your returned product, it will be inspected within 5 business days.
The return or exchange will be processed only after the product has been inspected and confirmed to meet the eligibility requirements mentioned above.
If the returned item does not meet these requirements, the return or exchange may be declined.
6. Return Shipping
Returns are not accepted for change of mind or non-defective reasons.
For approved returns due to defective, damaged, or incorrect items, Studio Avec Amour will review the issue and arrange or reimburse the return shipping, where applicable.
7. Partial Resolution
Depending on the nature and condition of the product, Studio Avec Amour may, at its discretion, offer an alternative resolution, including a partial refund or other suitable remedy, where appropriate.
8. Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been dispatched, it cannot be cancelled and will be subject to the applicable return and exchange terms stated above.
9. Contact Us
For any questions or assistance regarding returns or exchanges, please contact our support team:
Email: support@avecamor.com
We're happy to help you with your request. ♡